Attention! Before contacting your service center, please make sure you followed all steps provided in a Quick Guide and a troubleshooting document provided on a product page. Please also refer to the knowledge base on Canyon User Portal.

If you suspect that your smartwatch has a manufacturing defect (a defect caused by factory), please follow these steps:

  • Contact the service center mentioned below
  • Get a document that the product has a manufacturing defect
  • Contact a shop of purchase for warranty return.



Viewpoint Ltd
Sofia 1421 81A Arsenalsky Blvd
+359 2 988 91 70
Mon / Tue / Wed / Thu / Fri – 09:00-18:00