Attention! Before contacting your service center, please make sure you followed all steps provided in a Quick Guide and a troubleshooting document provided on a product page. Please also refer to the knowledge base on Canyon User Portal.
If you suspect that your smartwatch has a manufacturing defect (a defect caused by factory), please follow these steps:
- Contact the service center mentioned below
- Get a document that the product has a manufacturing defect
- Contact a shop of purchase for warranty return.